Message to Patients

Dear Heart Spring Health Community,

In this difficult and confusing time, we want to let you know our goal is to continue supporting radiant health for our patients and community and doing our part to minimize the spread of illness. We have adjusted several clinic policies and procedures.

If you have an upcoming visit scheduled, rest assured staff will contact you before your appointment to discuss how these changes will affect you. If you are feeling well, we want to remind you that the best medicine is prevention, not panic. Visit this webpage for resources and blog posts for guidance on maintaining wellness.

We are honored to care for you during this unprecedented time. Do not hesitate to schedule a phone or virtual visit with one of our naturopathic physicians if you have any questions or concerns.

In Health,

The Heart Spring Health Team

New Policies & Procedures

  1. Streamlined communication with staff (see sidebar at right)
  2. Tele-medicine (video) visits for safe and direct access to all providers
  3. Carefully managed on-site clinic visits to prevent virus spread

Tele-Health (Virtual Video) Visits

With video conferencing, you will be able to communicate with your provider face-to-face from the safety of your home. Many of our patients have already reported the joy and relief of getting needed guidance and interaction over video. Even providers offering massage, energy work, or acupuncture can support you virtually.

The Oregon Department of Consumer and Business Services are requiring all insurance companies to cover these virtual visits just like in-person visits, and new federal laws may allow high-deductible plans to cover tele-health visits prior to reaching the deductible.

New Contact Policies

Most clinic staff are now working remotely. Please help us reduce phone calls and assist you in the quickest way possible.

Scheduling

New Patients – Please send us a message through the website or email info@heartspringhealth.com

Existing Patients – Please message Angie from the Charm Patient Portal

Meditation Class – Please message Sam from the Charm Patient Portal

Supplements & Tinctures

Please message Angie from the Charm Patient Portal

Labs & Prescription Refills

Please message Mary from the Charm Patient Portal

Insurance

Please message Tanya from the Charm Patient Portal

Billing

Please message Arnica from the Charm Patient Portal

On-Site Clinic Visits

To prevent the transmission of illness while prioritizing optimal health of each patient, on site visits are scheduled on an individual basis only. If your provider determines it is medically necessary for you to be seen in person, they will discuss this with you during your tele-health visit.

On site visits will be conducted under additional precautions to protect the health of all:

  • When you arrive for your appointment, please stay outside the building until you receive a call from your provider.
  • Your provider will meet you at the front door of the building with personal protective equipment (mask and gloves) that you are required to wear.
  • Your provider will escort you from the building front door directly to the treatment room. We kindly ask that you avoid touching any surfaces as you walk through the building.
  • You will have no contact with any other clinic employees during your appointment.
  • Your provider will confirm payment, and you will receive a phone call or Charm message from staff regarding scheduling, follow-ups and any supplements ordered.

If you are picking up supplements, tinctures, labs, etc:

  • Please call the clinic the day of to confirm the time you will arrive.
  • When you arrive, do not come into the building and call the clinic from outside the building.
  • Staff will meet you at the front door to hand you your order.