Message to Patients

Dear Heart Spring Health Community,

In this difficult and confusing time, we want to let you know our goal is to continue supporting radiant health for our patients and community and doing our part to minimize the spread of illness. We have adjusted several clinic policies and procedures.

If you have an upcoming visit scheduled, rest assured staff will contact you before your appointment to discuss how these changes will affect you. If you are feeling well, we want to remind you that the best medicine is prevention, not panic. Visit this webpage for resources and blog posts for guidance on maintaining wellness.

This is a very important time to focus on all aspects of your health.  If you haven’t been in for a visit via a telehealth appointment, now truly is a good time to work on your immune health as well as any other chronic condition that may leave your body feeling less than optimal. Please
schedule with one of our providers now.

We are honored to care for you during this unprecedented time. Do not hesitate to schedule a phone or virtual visit with one of our naturopathic physicians if you have any questions or concerns.

In Health,

The Heart Spring Health Team

PS The stay at home guidelines have been rough on small businesses, including Heart Spring Health.  If you have friends or family who could benefit from naturopathic care, we would very much appreciate your referral. Anyone in Oregon can establish care via a new patient telemedicine visit.  To book a new patient appointment, please call or write and a member of our team will call you.

New Contact Policies

Most clinic staff are now working remotely. Please help us reduce phone calls and assist you in the quickest way possible.

Scheduling

New Patients – Please send us a message through the website or email info@heartspringhealth.com

Existing Patients – Please message Angie from the Charm Patient Portal

Meditation Class – Please message Sam from the Charm Patient Portal

Supplements & Tinctures

Please message Angie from the Charm Patient Portal

Labs & Prescription Refills

Please message Mary from the Charm Patient Portal

Insurance

Please message Tanya from the Charm Patient Portal

Billing

Please message Arnica from the Charm Patient Portal

COVID Testing

Many of our patients have asked about antibody testing for COVID-19. Antibody testing tells us if your immune system has been exposed and developed a response to the new coronavirus, called SARS-CoV-2. A few of the companies we work with are offering antibody testing, each of these companies have sent us information on the quality of their testing. We have reviewed the information and are only choosing to use specific companies that meet our standards for giving you information you can trust. The test will help determine whether you have had exposure and developed immune antibodies specifically to the new coronavirus. Having this information can do wonders for helping us psychologically and physically prepare for returning from our time at home to stay safe. Understanding your exposure, if interpreted and explained with the help of a qualified health care profession, may help us lessen the spread of the new coronavirus, as well as protect your health. A member of our Heart Spring Health team would do these blood draws for you by either having you come to the office and/or having a phlebotomist come to you.

IFM Covid Testing Chart

Heart Spring Health is still administering COVID-19 testing you if you wish to know if you have currently contracted the new coronavirus, in some cases whether you are symptomatic or not. If you are symptomatic, increased accuracy of your results can be achieved by doing both PCR and antibody testing together. If you are interested in any of the COVID testing we invite you to schedule a brief virtual visit with us to decide the best route of testing for your situation.

Tele-Health (Virtual Video) Visits

With video conferencing, you will be able to communicate with your provider face-to-face from the safety of your home. Many of our patients have already reported the joy and relief of getting needed guidance and interaction over video. Even providers offering massage, energy work, or acupuncture can support you virtually.

The Oregon Department of Consumer and Business Services are requiring all insurance companies to cover these virtual visits just like in-person visits, and new federal laws may allow high-deductible plans to cover tele-health visits prior to reaching the deductible. Please inquire with your insurance so you know their coverage policies for virtual visits.

On-Site Clinic Visits

To prevent the transmission of illness while prioritizing optimal health of each patient, on site visits are scheduled on an individual basis only. We need to determine each patient is symptom free and can be seen on site so as to reduce exposure of the virus and will do this through a virtual consult first.

On site visits will be conducted under additional precautions to protect the health of all:

  • When you arrive for your appointment, please stay outside the building until you receive a call from your provider.
  • Your provider will meet you at the front door of the building with personal protective equipment (mask and gloves) that you are required to wear.
  • Your provider will escort you from the building front door directly to the treatment room. We kindly ask that you avoid touching any surfaces as you walk through the building.
  • You will have no contact with any other clinic employees during your appointment.
  • Your provider will confirm payment, and you will receive a phone call or Charm message from staff regarding scheduling, follow-ups and any supplements ordered.

If you are picking up supplements, tinctures, labs, etc:

  • Please call the clinic the day of to confirm the time you will arrive.
  • When you arrive, do not come into the building and call the clinic from outside the building.
  • Staff will meet you at the front door to hand you your order.